Order Preparation

Please note that all orders placed through the Warlord webstore are shipped from our warehouse, located in Nottingham, UK.

Once you have placed your order, on average it takes 2-3 working days to prepare, pack and leave our warehouse, but please be aware that it may take longer.

Made to Order Items are not always kept in stock; they tend to take a little longer as they need to be cast by our expert team. At extremely busy times it can take up to 10 working days for orders to leave our warehouse, regardless of the shipping method selected.

Pre-Orders

Orders placed with pre-order items included will be held until the scheduled shipping date of the pre-order item. If you want your other products earlier please place a separate order so we can ensure you get your goodies as early as possible!

Custom Charges

Custom charges may apply when shipping outside of the UK and the EU. Orders may require you to pay import charges and brokerage/administrative fees – these are solely the responsibility of the customer.

Duties and handling fees for parcels to European destinations

We are now offering a DDP service (Delivery Duties Paid) to all customers in the EU (European Union). This means that no duties and no handling fees will be demanded to customers at delivery, because we already took care of them. DDP service would not be applied on shipments with a PO Box destination or sent via Royal Mail: in these cases Duties and Handling fees will likely be requested at the time of delivery and these are solely the responsibility of the customer.

Details of Shipping Services

Standard Service: Royal Mail 

Standard Royal Mail Shipping Standard is the method that is set as default during the check-out process for any destination within the UK. This method takes 2-4 working days to deliver in the UK and parcels sent with this method cannot be tracked. Delays on the average delivery times may happen and, following Royal Mail guidelines, we would wait 15 working days from the time of shipping before considering a parcel lost. At our discretion and at no additional charges, orders sent with this method may have to be split in multiple parcels or upgraded to UPS courier, depending on weight and/or dimensions. We do not offer Royal Mail standard shipping option online anymore for any destination outside of the UK, but if you wish your parcel to be sent via Royal Mail instead of UPS, please place the order through our Customer Service department by contacting us via e-mail at info@warlordgames.com or via phone 0044 115 9784495; please be aware that we are not able to guarantee that a shipping method would be amended, if requested once the order is already placed online.

UPS Courier Service

We use UPS Courier as our Courier Service option in the UK and this is the shipping method to ship everywhere outside the UK. This method takes 1-2 working days shipping time for destinations within the UK and 2-5 working days for destinations outside of the UK; parcels sent with this method are trackable. By providing a mobile number during the checkout process, UPS will send an automatic message with the tracking number for the parcel. Please be aware that we are unfortunately unable to offer this service for deliveries to PO Boxes and, regardless of the value of the order or the shipping method originally selected, we will have to use Royal Airmail Standard in these cases, possibly splitting the order in multiple parcels.

Spray Cans & Exceptional Items

Regulations currently prevent us from shipping pressurised containers by air, so at present we are unable to ship spray cans outside of UK and Europe. Because Royal Mail does not accept spray cans, all orders containing spray cans will be sent by Courier Delivery by default and will be charged regardless of the size of the order.

Please be aware that also for a small number of products in our web store – for example, gaming playmats – we have to apply restrictions on the type of shipping method available and/or destinations: we provide notice in these cases on the specific products pages.

Free Shipping offers

For parcels to be sent to UK destinations, we are currently offering a free Standard Shipping method for orders over £50.00 value and free Courier shipping method for orders over £150.00 value. A free shipping threshold is offered also on orders paid with a different currency than UK Pounds but this may vary, depending on the destination; the threshold for free shipping to the EU is €75.00, to the US is $80.00.

Shipping Delays with Royal Mail Standard

Within the UK: UK customers should receive their orders sent via Royal Mail, on average, within 2-4 working days of dispatch date. Royal Mail states they would deliver within 15 working days before considering a parcel lost but in the vast majority of cases it is much quicker than that (please let us know if it ever takes longer so we can soundly thrash the postie!).

Outside the UK: If you have specifically requested Royal Mail Shipping or if you have set a PO box delivery address, we would send your parcel via Royal Mail Standard shipping. Parcels sent with this method are not trackable. European customers on average receive their parcels within 9 working days and Rest of the World customers within 15 working days. Royal Mail states that in case of local delays or longer Custom processes parcels are delivered within 28 working days; after such a deadline the parcel should be considered lost. 

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