SHIPPING & DELIVERY
Please note that all orders placed through the Warlord webstore are shipped from our warehouse, located in Nottingham, United Kingdom.
Once you have placed your order, on average it takes 2-3 working days to prepare, pack and leave our warehouse, but please be aware that it may take longer.
'Made to Order' items are not always kept in stock; they tend to take a little longer as they need to be cast by our expert team.
At extremely busy times it can take up to 10 working days for orders to leave our warehouse, regardless of the shipping method selected.
Customers in the UK will receive Free Standard Service Shipping on orders of £50 or more and Free Courier Service Shipping on orders of £150 or more.
When you place an order and check out, you will be given a choice of Standard or Courier service for UK destinations.
Standard Service for UK destinations is Royal Mail Standard Service, costing £5.00.
Customers have the option of collecting their order free of charge from our Warlord Games HQ Store in Nottingham, UK.
When you place an order and checkout, select "Local Pickup". A confirmation email will let you know when your order is ready to pickup from our HQ store.
Standard Service: Royal Mail Standard
Royal Mail Shipping Standard is the method that is set as default during the check-out process for any destination within the UK.
This method takes 2-4 working days to deliver in the UK and parcels sent with this method cannot be tracked. Delays on the average delivery times may happen and, following Royal Mail guidelines, we would wait 15 working days from the time of shipping before considering a parcel lost.
At our discretion and at no additional charges, orders sent with this method may have to be split in multiple parcels or upgraded to UPS courier, depending on weight and/or dimensions.
We use UPS, FedEx or Royal Mail ISF as our Courier Service option in the UK.
This method takes 1-2 working days shipping time for destinations within the UK; parcels sent with this method are trackable.
By providing a mobile number during the checkout process, UPS and FedEx will send an automatic message with the tracking number for the parcel.
Please be aware that unfortunately we are unable to offer this service for deliveries to PO Boxes and, regardless of the value of the order or the shipping method originally selected, we will have to use Royal Airmail Standard in these cases, possibly splitting the order in multiple parcels. We will not be able to provide refunds on shipping charges applied on orders in these cases.
Spray Cans and exceptional items
Because Royal Mail does not accept spray cans, all orders containing spray cans will be sent by Courier Delivery by default (UPS or FedEx) and will be charged regardless of the size of the order.
Please be aware that also for a small number of products in our web store – like for example some of the gaming playmats – we have to apply restrictions on the type of shipping method available and/or destinations: we provide notice in these cases on the specific products pages.
Shipping delays with Royal Mail Standard method to the UK
UK customers should receive their orders sent via Royal Mail, on average, within 2-4 working days of dispatch date. Royal Mail states they would deliver within 15 working days before considering a parcel lost but in the vast majority of cases it is much quicker than that (please let us know if it ever takes longer so we can soundly thrash the postie!).
Orders placed with pre-order items included will be held until the scheduled shipping date of the pre-order item. If you want your other products earlier please place a separate order so we can ensure you get your goodies as early as possible!
Custom charges may apply when shipping outside of the UK.
Orders may require you to pay import charges and brokerage/administrative fees – these are solely the responsibility of the customer.